Management Structure

The governance of the Integrated Social Services Program (ISSP) is based on a democratic, transparent, and accountable structure that ensures effective decision-making, representation, oversight and management/execution.

The governance structure of the organization is consisting of three main tiers:

1. The General Body – the supreme authority of the organization.
2. The Board of Directors (BoD) – the governing and oversight authority accountable to the General body.
3. The Executive Management – the administrative and operational authority of the organization accountable to the Board of Directors.

The Executive Management structure is further divided into three tiers, aligned with the organization’s Standard Operating Procedures (SOPs). At the apex is the Chief Executive Officer (CEO), who oversees all organizational operations and ensures coordination with the Board of Directors, government counterparts, donors, and other key stakeholders. The CEO is supported by the Head of Programme, based at ISSP’s Head Office in Peshawar. The management framework at the Head Office consists of four primary units:

1. Programme Coordination & Development Unit: Lead by the Head of Programme and supported by the Senior Coordination & Liaison Officer alongside other supporting units.
2. Project Management Unit (PMU): Composed of Project Managers, Liaison Officers, Project Officers, and field teams responsible for project implementation.
3. Programme Support Unit: Includes the Financial Management Unit, Human Resource Management Unit, Logistics & Procurement Unit, Admin & Operations Unit, and Management Information System (MIS) Unit.
4. MEAL Unit: Comprises team members dedicated to Monitoring, Evaluation, Accountability, and Learning, who report directly to the Chief Executive Officer.

These units operate under the overall supervision of the CEO and the direct oversight of the Head of Programme. They adhere strictly to SOPs and work collaboratively to strengthen the organization’s Internal Control Management System, ensuring that accountability is maintained at all levels. The reporting structure is clearly defined and illustrated in the organizational hierarchy diagram.

Integrated Social Services Program, with its diverse pool of multidisciplinary professionals and an integrated approach, excels in crafting multi-sectoral projects for social, institutional, and community development. The core team of ISSP comprises exceptionally talented, qualified, and highly motivated individuals, each bringing substantial experience in the humanitarian sector and specialized expertise in their respective management areas. It’s noteworthy that prior to their tenure at ISSP, these individuals have served in various organizations, including the United Nations (UN), International Organizations, and National Organizations, operating across a wide range of socio-cultural contexts and interventions.